Yes! We ship globally to bring Lumipop to creators everywhere. And the best part? We offer Free Shipping on all international orders. No hidden fees at checkout—what you see is what you pay.

We process orders within 1-2 business days. Once shipped, standard delivery typically takes 5-8 business days. We know you are eager to start creating, so we do our best to get your gear to you as fast as possible.

As soon as your order is dispatched, you will receive a shipping confirmation email containing your unique Tracking Number. You can easily check the live status of your delivery at any time by visiting the "Track Your Order" page on our website.

If your order is past the estimated delivery date, please check the status on our "Track Your Order" page first. If there is no update, email us at hello@lumipop.co and we will investigate immediately.

We take full responsibility. While we pack every order with extra care, accidents can happen during transit. If your gear arrives damaged, don't worry—we've got you covered.

Simply email us a photo of the damage at hello@lumipop.co within 48 hours of delivery. We will send you a free replacement immediately or offer a full refund. No stress, no extra shipping costs for you.